Find the Right Domestic Helper for Your Family

Start by telling our consultant about your household: who needs care, the main duties, your preferred language and any religious or dietary considerations. We then share suitable Indonesian helper biodata, arrange an interview with your shortlisted candidate, and guide you through the employment contract, the application to the relevant authorities and the helper's arrival, medical screening and handover. Indonesian placements follow the procedures agreed between Malaysia and Indonesia, so your consultant will explain the current steps and eligibility checks that apply to your application.

Employers are usually asked for a copy of their MyKad, proof of income (such as recent salary slips, an EA form or bank statements) and proof of address. Depending on your household and the helper's nationality, other documents such as a marriage certificate or children's birth certificates may be requested. Because requirements are set by the authorities and can change, we give you an up-to-date checklist for your specific case before you start.

Yes. After you shortlist a candidate from her biodata, we can arrange an interview, usually by video call. It is a good opportunity to ask about her past duties, experience with children or elderly people, cooking and her expectations. Your consultant can suggest useful questions and help with translation where needed.

Timing varies from case to case. It depends on how quickly documents are completed, government and embassy approvals, the helper's own travel documents and flight arrangements. We will give you an estimated timeline for your application and keep you updated, but approval times and arrival dates cannot be guaranteed by any agency.

After arrival, the helper must complete a medical examination at a FOMEMA-registered clinic, and the remaining work-pass formalities are completed. We provide an orientation before handover, covering household expectations and basic working arrangements, and we remain available to both employer and helper for follow-up questions after placement.

Replacement assistance depends on the package you choose and the terms of your service agreement, including the warranty period and any replacement fee. Your consultant will explain these terms clearly before you sign, so you know exactly what applies.

Yes. We can guide you through renewing your helper's work permit and employment contract, including the documents you need to prepare and the timing. Start the renewal well before the current permit expires — contact us early so there is enough time to complete it.

Both are popular choices for Malaysian families, and each helper is an individual, so experience and personality matter more than nationality. In general, many Indonesian helpers communicate in Bahasa Indonesia, which is close to Bahasa Malaysia, while many Filipino helpers communicate in English. Recruitment procedures, documentation and package terms also differ between the two nationalities. Our consultant can compare both options for your household.