Employer guide
Common mistakes when hiring a maid (and how to avoid them)
Most difficulties between families and helpers can be traced back to a few avoidable decisions made at the start. Here are the most common mistakes we see, and how to avoid them.
1. Not being clear about the job
“General housework” means different things to different families. If you need help mainly with a newborn, or an elderly parent, say so clearly and choose a candidate with that experience. Write down the main duties before you start looking.
2. Expecting one person to do everything
A single helper cannot provide full-time care for a bed-bound parent, look after two toddlers and keep a large house spotless at the same time. Prioritise. If your needs are very heavy, discuss them honestly with your agency.
3. Skipping or rushing the interview
The interview is your best chance to understand a candidate. Prepare open questions, describe your home honestly and give her time to ask questions. See how to interview a domestic helper.
4. Choosing an agency on price alone
A low headline price can leave out important items, or come with strict replacement terms. Before you commit, ask for the full inclusions, exclusions, warranty and replacement terms in writing, and check that the agency is licensed. Compare our packages on what is actually included.
5. Believing guaranteed timelines
Approvals are decided by government authorities, and travel depends on the helper’s own documents. Be cautious of anyone who guarantees an approval or a fixed arrival date. Plan with a buffer, especially if you need help by a certain date, such as the birth of a baby.
6. Starting the paperwork late
Missing or unclear documents cause delays. Prepare your documents as soon as you decide to hire — see documents needed to hire a domestic helper. The same applies to renewals: start well before the permit expires.
7. Neglecting the first few weeks
A new helper is adjusting to a new country, a new language and a new family. Clear instructions, patience, proper rest and respectful communication in the first weeks make a big difference to how well she settles. Read what happens after your maid arrives.
The bottom line
Be clear, be realistic, ask for terms in writing, and invest time at the start. Families who do this usually have far smoother placements.
Have questions about your situation? Talk to our consultant.
This guide gives general information for Malaysian employers. Government requirements change from time to time — our consultant will confirm the current requirements for your application.